Jitendra Agrawal is a Senior Management Professional, passionately drives strategic engagement with organizations for Profit & Productivity improvement as Consultant, Facilitator, Coach and Trainer. His core competencies include - Business Process Excellence & Customer Experience, Accelerated Project Management, Innovation & Digital Transformation Initiatives for multiple industries and workplaces.

JitendrA has over 30 years of experience in leading Business & Service Excellence of various industries viz. Insurance (HDFC Life), Banking (ICICI Bank), ITES (eFunds International, 3 Global Services, IBM), Retail (Shopper Stop) and Manufacturing (Crompton Greaves).

He is a Production Engineer from Mumbai University (1985-1989), a post graduate from IIT Bombay in Reliability Engineering (1989-1991) and an Executive MBA (1998-2000).